Legal & Policy

1. Definitions

“Endeavor,” “we,” “us,” and “our” mean Endeavor Heating and Cooling LLC, a Washington limited liability company.

“Customer,” “you,” and “your” mean the person or entity requesting or receiving services or products from Endeavor.

“Estimate” means any written description of proposed scope, materials, and pricing issued by Endeavor. “Service Agreement” includes any signed acceptance, change order, or work authorization.

“Mechanical Completion” means the system is installed, powered, tested, and operating per manufacturer specifications, irrespective of city/utility inspection backlog.

2. Terms & Conditions

2.1 Introduction

We operate with professionalism, honesty, and clear communication. By scheduling service, accepting an estimate, or allowing work to proceed, you agree to these Terms & Conditions.

2.2 Proposal Validity

Estimates are valid for 30 days unless otherwise stated. We may modify or withdraw any estimate prior to acceptance.

2.3 Scope of Work; Changes

Scope is limited to the items described in the accepted estimate. Any additions or changes require prior written approval through a revised estimate or change order.

2.4 Unforeseen Conditions

If hidden conditions (e.g., structural, electrical, code, or access constraints) are discovered, we will notify you and issue a revised estimate for approval prior to proceeding.

2.5 Scheduling; Cancellations

• Service: Cancellations within 24 hours of the scheduled arrival window may incur a $75 fee. The first such cancellation may be waived as a courtesy.
• Installations: After a deposit is paid, cancellations are subject to a 20% cancellation fee of total job cost. Once materials are ordered, deposits are non‑refundable and supplier restocking fees (up to 25%) may apply.

2.6 Memberships (Maintenance Plans)

• Mid‑term cancellations are eligible for a prorated refund, less a 30% processing fee.
• Unused service credits are non‑refundable but may be applied to other services within 90 days of cancellation.

2.7 Transparent Pricing; Adjustments

Pricing is disclosed in advance. Any change in scope, materials, or conditions may require a written adjustment approved by the Customer.

2.8 Payment Terms; Chargebacks

• Unless otherwise agreed in writing, payment is due upon completion of services.
• For new construction or subcontractor work: 50% due upon acceptance; 50% due at Mechanical Completion.
• Past‑due balances (over 30 days) accrue interest at 12% per annum (1% per month). Accounts over 90 days may be referred to collections.
• Initiating a credit‑card chargeback without first attempting good‑faith resolution constitutes a breach. We reserve all rights to dispute chargebacks with supporting documentation.

2.9 Customer Responsibilities

• Access: Provide clear access to equipment and work areas; ensure utilities are available.
• Hazards: Disclose known hazards (e.g., asbestos, mold, rodents, structural issues).
• Safety: Secure pets and supervise children away from work areas.
• Presence: Ensure an authorized adult is present for access decisions unless otherwise arranged.
• Property: Remove or protect fragile, valuable, or sensitive items near the work area.
• Parking/Staging: Provide reasonable proximity for loading, unloading, and equipment staging.
• Post‑Service Review: Review work upon completion and raise concerns within 48 hours.

Failure to meet these responsibilities may result in delays, rescheduling fees, or limitations to warranty coverage.

2.10 Liability; Limitations

We are not responsible for pre‑existing conditions, negligence by third parties, or incidental/consequential damages outside the agreed scope. Our liability is limited to the amount paid for the specific work giving rise to the claim, except as prohibited by law.

2.11 Force Majeure

We are not liable for delays or non‑performance due to events beyond our reasonable control (including severe weather, natural disasters, labor actions, supply disruptions, public emergencies, or regulatory actions).

2.12 Compliance with Law

We perform work consistent with applicable codes and manufacturer requirements. If existing conditions violate code, corrective work may be required at additional cost.

2.13 Jurisdiction

These Terms are governed by Washington law. Venue and jurisdiction are proper in Snohomish County, Washington.

2.14 Updates to Terms

We may update these Terms periodically. Material updates will be reflected on this page and may be referenced in new estimates or service agreements.

3. Warranty Statement

3.1 General

Endeavor provides in‑house warranty coverage distinct from any third‑party or extended warranty program. We honor all applicable manufacturer warranties. Nothing herein expands a manufacturer’s written warranty.

3.2 Service Repairs

• Maintenance Members: 1‑Year Extended Labor Warranty on parts replaced by Endeavor (labor only).
• Non‑Members: 90‑Day Parts & Labor Warranty on parts replaced by Endeavor.
• If a part fails outside manufacturer coverage, labor may be covered per the foregoing, but the Customer is responsible for the part cost.

3.3 Installations

Qualifying full‑system installations receive a 10‑Year Limited Parts & Labor Warranty (subject to manufacturer registration and eligibility). If a failed component is not covered by the manufacturer, the Customer is responsible for the part cost while labor remains covered during the warranty term.

3.4 Maintenance Requirement

Warranty eligibility requires annual maintenance by Endeavor or a licensed HVAC contractor. Documentation may be requested to validate claims.

3.5 Property & Structural Conditions

Endeavor is not responsible for cosmetic or finish repairs (e.g., paint, drywall, plaster, lath) reasonably required for access or installation. We do not cut or alter structural/load‑bearing members. If access is restricted, soffits or rerouting may be proposed and priced separately.

3.6 Ductwork & Existing Systems

We are not liable for water damage, condensation, pressure imbalance, or airflow issues attributable to pre‑existing duct design or deficiencies. We may recommend duct upgrades where necessary to meet performance or code requirements.

3.7 Limitations

Warranty coverage excludes failures arising from misuse, neglect, improper maintenance, acts of nature, power events, pest/rodent damage, corrosion, flooding, vandalism, or unauthorized modifications.

4. Privacy Policy

We collect only the information reasonably necessary to provide HVAC services (e.g., name, address, email, and phone). We do not sell personal information.

4.1 Use & Sharing

Information may be used for scheduling, service, billing, and communications. Limited sharing may occur with trusted providers (e.g., Housecall Pro for scheduling, FTL for financing) strictly to perform requested services.

4.2 Cookies & Analytics

Our website may use cookies and analytics to improve user experience. You may control cookies via your browser settings.

4.3 Data Requests

You may request access to, correction of, or deletion of your personal information by emailing office@endeavorheatingandcooling.com.

5. Service Policies

5.1 Digital Communications

By interacting with us, you consent to receive communications via phone, email, or SMS for scheduling and service. You may opt‑out of SMS at any time by replying “STOP.” Standard carrier rates may apply.

5.2 Financing Disclosure

We partner with third‑party lenders (e.g., FTL Finance). Credit decisions, loan terms, and disclosures are administered by the lender. Endeavor is not responsible for financing decisions or disputes.

5.3 Photos & Documentation

We may photograph equipment and work areas for documentation, training, warranty, or marketing. Personally identifying details will be removed or used only with permission.

5.4 Permits & Inspections

Unless otherwise noted, Endeavor will assist in obtaining required permits and scheduling inspections. Permit fees are the Customer’s responsibility unless stated otherwise. Government or utility delays do not defer payment obligations at Mechanical Completion.

5.5 Refrigerants & Environmental Conditions

We are not responsible for refrigerant loss or damage caused by flooding, rodents, corrosion, or other environmental factors outside our control.

5.6 Emergency & After‑Hours

Emergency or after‑hours service is subject to technician availability and may incur additional charges.

5.7 Scheduling Window & Arrival

We provide a two‑hour arrival window and communicate delays as promptly as practicable. Arrival times are estimates.

5.8 Hazardous Materials

If hazardous conditions are discovered (e.g., asbestos, mold, significant rodent infestation), work may be paused until remediated by licensed professionals.

5.9 Parts Availability & Substitution

If OEM parts are unavailable, we may propose suitable equivalents meeting or exceeding required performance. Substitutions require Customer approval.

5.10 No Plumbing or High‑Voltage Electrical

Endeavor does not perform plumbing or high‑voltage electrical work. Where such work is needed, we may recommend licensed partners or coordinate scope boundaries.

6. Licensing, Code & Compliance

• Washington State Contractor License: ENDEAHC755B4
• Bonded and insured in compliance with RCW 18.27
• EPA Section 608 certified for handling refrigerants
• Work performed consistent with applicable ASHRAE/ACCA best practices and local mechanical codes

7. Dispute Resolution

7.1 Good‑Faith Resolution

Most concerns can be resolved quickly. Please contact us promptly to discuss any issue so we may work toward a practical solution.

7.2 Mediation; Arbitration

If a dispute cannot be resolved informally, the parties will attempt mediation in Snohomish County, Washington. If unresolved, either party may elect binding arbitration under Washington’s Arbitration Act (RCW 7.04A) before a mutually agreeable neutral. Each party bears its own fees and costs unless the arbitrator orders otherwise as allowed by law.

8. Miscellaneous

8.1 Authorization

By signing an estimate, approving a change order, or allowing work to proceed, you authorize Endeavor to perform the listed work.

8.2 Completion Acknowledgment

Acceptance of an operational system or sign‑off upon completion constitutes acknowledgment that work was performed as agreed, subject to warranty rights. Any concerns should be raised within 48 hours.

8.3 Severability

If any provision is determined invalid or unenforceable, the remaining provisions remain in full force and effect.

8.4 Entire Understanding

For each project, the controlling terms are the signed estimate/service agreement (and approved change orders) plus these posted policies. In the event of a direct conflict, the signed estimate/service agreement governs.

9. Contact

Endeavor Heating and Cooling LLC
Email: office@endeavorheatingandcooling.com
Phone: (425) 599‑3021
Service Area: King & Snohomish Counties, Washington